Customer Support & Grievance Redressal Policy

Last Updated: 29/08/2026

At Ursbae, we are committed to providing customers with a transparent and accessible process for resolving questions, complaints, and concerns.

1. Customer Support

For questions regarding orders, products, payments, shipping, returns, exchanges, or refunds, please contact:

Email: support@ursbae.in

Business Hours: [7DAYS & 24HOURS]

Please include your order number whenever contacting us about an existing order.

2. Complaints

If you have a complaint concerning your purchase or experience with Ursbae, please contact our customer support team using the details above.

We will review the complaint and attempt to provide an appropriate resolution within a reasonable period.

3. Grievance Officer

Grievance Officer: [Rahul Mathur ]
Designation: Grievance Officer
Email: mathur@ursbae.in

4. Complaint Information

To help us investigate your complaint, please provide:

• Name
• Order number, if applicable
• Contact information
• Description of the issue
• Relevant photographs/documents, where applicable

5. Complaint Reference

Where applicable, Ursbae may provide a complaint/ticket/reference number so that the status of the complaint can be tracked.

6. Escalation

If you are dissatisfied with the resolution provided by customer support, you may request escalation to the Grievance Officer.

This policy does not limit any rights or remedies available to consumers under applicable law.